Overview
At PlanetEarthIndia.com, we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that occasionally you may need to return a product or request a refund. This Refund and Return Policy outlines the guidelines and procedures for returning items and seeking refunds. By making a purchase on PlanetEarthIndia.com, you agree to comply with the terms and conditions set forth in this policy.
Return Eligibility
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 7 days of receiving the item. We will arrange for a return and provide a replacement or issue a refund, as per your preference.
1.2 Incorrect or Incomplete Order: If you receive an incorrect or incomplete order, please contact us within 7 days of delivery. We will work promptly to rectify the issue and provide the correct items or missing components.
1.3 Change of Mind: We understand that sometimes you may change your mind about a purchase. For non-defective items, we accept returns within 7 days of delivery, subject to the conditions outlined in Section 2.
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- “Please note that no item can be returned after 14 days from the date of delivery under any circumstances.”
Return Conditions
2.1 Original Packaging and Condition: Returned items must be in their original packaging and in the same condition as when you receive them. Please ensure that all tags, labels, accessories, and accompanying documentation are intact and included.
2.2 Unused and Unaltered Items: Returned items must be unused, unworn, and free from any alterations, modifications, or damage caused by the customer. We reserve the right to refuse returns that do not meet these conditions.
2.3 Exclusions: Certain items are not eligible for return or refund due to hygiene, safety, or other reasons. These may include but are not limited to perishable goods and digital products. Please check the product description or contact us for specific return eligibility.
Return Process
3.1 Initiating a Return: To initiate a return, please contact our customer support team within the designated return period. Provide your order details, reason for return, and any relevant supporting information. Our team will guide you through the return process and provide you with a return authorization if eligible.
3.2 Return Shipping: For eligible returns, we will provide instructions on how to ship the item back to us. Please ensure that the item is securely in good packing to avoid damage during transit. Return shipping costs may be the responsibility of the customer, unless otherwise specified by PlanetEarthIndia.com due to a damage or defective item or an incorrect order.
3.3 Return Verification and Refund: Once we receive the return item and verify its condition, we will process your refund according to the original payment method. Refunds may take 3 days to reflect in your account, depending on your bank or payment provider. Please note that shipping fees, if applicable, are non-refundable.
Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@planetearthindia.com and send your item to: PlanetEarthIndia.com,.In cases where an exchange is preferred over a refund, please contact our customer support team to discuss the exchange options available for your specific situation. Exchange availability may vary depending on product availability and other factors.
Contact Us
If you have any questions, concerns, or require assistance regarding our Refund and Return Policy, please contact us at:
Email: support@PlanetEarthIndia.com
Contact no : +91 9650415252 , +91 96501 03378
Postal Address: Head Office RAMYANI EXPORTS PVT LTD RPS Green Valley, 605 Rosebay Tower Sector 42, Faridabad 121010, Haryana, India
Our customer support team will be happy to assist you and provide further guidance on returns and refunds.
Please note that this Refund and Return Policy is subject to change without prior notice. Any updates or modifications will update on our website. It is your responsibility to review the policy periodically for any changes.
Thank you for choosingPlanetEarthIndia.com. We appreciate your trust and will do our best to ensure your satisfaction with our products and services.